Comments on: Telstra and identity theft

By: Telstra doesn’t take identity theft seriously - fitzroyalty

Telstra doesn’t take identity theft seriously - fitzroyalty — Tue, 26 Apr 2011 15:22:51 +0000

[...] Judy Horacek also has an absurd story to tell about Telstra’s indifferent attitude to identity [...]

By: Betty slocombe

Betty slocombe — Sat, 05 Sep 2009 08:23:12 +0000

Hello Judy: small world no 997; I just saw a photo of you at the Duck’s opening: you look fab.

By: beneb

beneb — Thu, 20 Aug 2009 12:48:26 +0000

comment testing!

By: Caitlin O'Connor

Caitlin O'Connor — Mon, 17 Aug 2009 09:58:22 +0000

VERY good point! I won’t have “fly buy” cards because I feel there is already too much data tracking on individuals (I know that makes me sound like a nutcase, I’m not…) and I find Telstra an especially difficult mob to deal with because I don’t want to reveal personal details!

By: judy

judy — Mon, 17 Aug 2009 06:24:58 +0000

How funny, it never even occurred to me not to use the number they gave me. And here I was feeling so streetwise. Although in Telstra’s case, the man just gave me the general recorded number so I was on fairly safe ground. Helpfully he didn’t give me any hints about what option I should choose, so I did the rounds a bit, which made it pretty clear it was Telstra.

It’s really shocking that banks and credit card companies do it too, I’ve never had that. So on the one hand they’re sending out emails and letters saying ‘Never give your personal details on email or on the internet unless you are really sure who you are communicating with’ and on the other hand, they’re ringing people up and insisting on personal details. So stupid.

It’s fine from my point of view, I can be bolshie, but I worry for more vulnerable people, which is why I try to make a point about it. I was so chuffed when today Hannah of Telstra actually agreed with me and thought it was a good point – that’s never happened before.

By: David

David — Mon, 17 Aug 2009 04:11:53 +0000

I get this all the time, most ridiculously from the banks and credit card companies.

I’m apologetic, but firm in not supplying the information, and offer to call them back so I know who I’m talking to. They often helpfully suggest a number to call, which I ignore, and I go look up the bill and call back on the number printed there.

I find that the Asian call centres are particularly miffed at not getting my personal information when they call me – I suspect it goes to their call resolution performance. Stupid.